Team Member

2 weeks ago

Ahmedabad Gujarat, India Kotak Mahindra Full time

**JD - **Team Member - Retention
- **

Visiting SRO offices in and around Ahmedabad for Executing Mortgage release

Customer retentions

Meeting existing clients
- Attached is the Business approval for same

Below are the role details:

- Managing outbound calling vendor at vendor/HO location to drive performance, COA, productivity, etc and meeting targets.
- Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.
- Ensure RCA and DNC mails are reverted and actioned within TAT.
- Managing Card Sales escalations and ensuring customer requests are handled within TAT.
- Supporting data management & lead booking when required.
- Conducting regular audits and publishing reports for activities.
- Ensuring all outbound processes are documented & reviewed timely.
- Ensuring all reports are published timely and accurately
- Cross checking training, certification, operations & quality activities at vendor. Providing training & updating Channel Partner on product & policies from time to time.

All other activities related to managing OB channel & related activities.

Eligibility Criteria:

- Knowledge of MS SQL/MY SQL queries and MS Excel would be an advantage
- Good written and spoken communication in English
- CC Sales, Team handling and coordinating experience required
- Knowledge of outbound calling function & call centres required.
- Minimum 3 to 5 years’ experience of call centre
- Graduate & above

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