Client Success Partner

3 days ago

Mumbai, India Sterling Check Full time

We have great people here and are looking for more. Come join us - you will love it

Roles and Responsibility: - Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
- Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
- Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services
- Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
- Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
- Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing

Skills/Knowledge:

- Strong client focus - commitment to delivering superior client experience and advocating for client needs - Consultative selling skills - experience expanding account reach, up/cross-selling, new business development
- Negotiation and Listening skills - ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
- Analytical skills - assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
- Excellent oral and written communication skills
- Organization - ability to prioritize and focus on value-add activity, ability to multi-task
- Attention to detail
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._

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