Server Ops

**Job Summary/ TASKS**:

- Work in shifts 16 x 5 + Out of Office Hour support, typically rotating Bi
- weekly
- Use monitoring tools such as HP SIM, Microsoft SCOM and other tools to review alerts about the infrastructure and take corrective actions
- Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology
- Troubleshoot every escalated case from L2 Teams and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs
- Analyze every proposal from L2 and approve/reject
- Analyze and fix Problem tickets, provide the RCA Report and solution (if not possible) work around to the Business.
- Deliver project related tasks on time with high quality.
- Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps
- If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
- Take up activities, use lab infrastructure for self study and improvement, present to other team members
- Create Work Instructions and KEDB for L1 and L2 Teams
- Follow Incident, Change and Problem Management processes as defined in UCB following the ITIL best practices.
- Look for Opportunities in Automating routine IT Admin tasks.
- Should have an innovative mindset to find new solutions and processes which will help UCB IT Infrastructure

**Required IT Skills**

**Mandatory**

 Minimum qualification B.E / B.Tech / Graduate  6 - 8 years, at least 2 year in Remote Mgmt

 ITIL Framework & concepts

 Windows Server 2008/2012/2016 MCSA Certification or VCP 6.5 - DCV Certification

 VMWare vSphere 6.5 / 6.7 Trained

 Good verbal and written Communication

**Hardware Management**

 Server Hardware (Blade, KVM, Blade Enclosure..)

 Resource Management, Disks, CPU and Memory etc

 RAID and Array Controller Concepts

 BIOS/Firmware\Driver Management

**Windows 2008/2012/2016**

 Installation & Configuration

 In depth Windows Server Administration & Troubleshooting

 In depth knowledge in Performance Management & Tuning

 Security Management (Policies, Audit, Logs)

 NTFS & Access Management  DNS/WINS & DHCP Management

 Printer & Patch Management

 Upgrade & Migration of Servers

 Capacity and Availability Management

 In depth Diagnostics & Analysis (Dump Analysis )

 Windows Resource Kit & Support Tools

 DFS Concepts. Hands-on experience required.

 Remote Management Tools (MSTSC / RDP Client / ICA, DSView 4, HP ILO and PsTools)

 Knowledge on Windows Licensing and KMS service

 Knowledge on Remote desktop services

**Cluster Management**

 In Depth Knowledge of Windows(2008/2012/2016) Cluster Services (Software, Hardware, Network Requirements, Shared disk, etc)

 Installation and Setup of Cluster Services  Configuring the Quorum Disk, Shared Disk, Heartbeat, etc

 Managing the Cluster Resources (Failover, Failback, etc)

 Good Troubleshooting skills on Microsoft Clustering

 Upgrade & Migration of Cluster  Always on SQL Cluster

**Server Virtualization (VMWare)**

 In depth knowledge in VMWare ESX 6.x

 In depth knowledge in Virtual Infrastructure Management

 ESXi host installation and Configuration

 Virtual Switch configuration and Administration

 HA & DRS Cluster setup and Administrations

 In depth knowledge Update Manager

 VM / Host Affinity Rules Configuration

 P2V and V2V

 VM Backup Technologies (E.g.: Snapmanager for Virtual Infrastructure from NetApp)

 Knowledge in VMWare vRealize 7.x

**Ticket Tool**
- ITSM
- Remedy
- IBM Tivoli
- HP service manager

**Scripting & Automation / WMI**

 Powershell Scripts

 Azure Run Book

**Good to Have (Basic skill set)**

**SAN & Storage Concepts**

 HP 3PAR, NetApp (or any Enterprise storage solution)SAN Infrastructure

 Fabric Switch Management, Zoning  Storage Provisioning

 DR Management

**Network Management**

 Network Load Balancing & Teaming

 TCPIP (v4 & v6) Concepts

 vLANs / DMZs & networking concepts

**Backup & Recovery**

 Backup & Restore Management with any Enterprise Backup solution like HP Data Protector and Commvault (Sympana)

 Overall concepts must be clear.

**Operating System Patching Tools**

 MS SCCM

 VMWare Update Manager

**Active Directory (2008 R2/2012 R2)**

 Active Directory concepts and best practices

 Users & Groups Management

 Sites & Services Management

 Group Policy Management

 Security Policies

**Web Servers**

 IIS

 Apache & tomcat

**Service Management**
- Must have a good understanding and worked on SLA/OLA’s and Under pining Contracts for providing infrastructure Service’s.