Associate Sme

2 weeks ago

Bengaluru Karnataka, India Microland Full time

: **Education Qualification**: Any Graduate (Engineering / Science) **Skills**: Primary -> Technology | Backup | Differentiate between Physical and Virtual Tape Libraries, in a given environment | 3 - Experienced Secondary -> Technology | Storage and Backup Roles|Backup Administrator | 3 - Experienced Primary -> Technology | Backup|Monitoring Virtual tape library performance (VTL) | 3 - Experienced Secondary -> Technology | Container Technologies|Storage containers | 3 - Experienced **Certification**: Technology | Respective Product Certification Delivery Skills: (1) Technology Management: Responsible for overall Backup technology management for the business, planning and executing new technology rollouts, scope expansion, and team readiness. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement (2) Restoration and other: Resolve complex or escalated issues from L2 engineer, prepare RCA for major incidents and problem tickets, manage DB Server changes, upgrades, performance tuning, patching (3) Triage: In the event of an unresolved incident taking longer, the L3 engineer is to coordinate with Data Center TDU COE to get help and resolve. will also engage and work with respective TAC teams to resolve product-related issues and software bugs (4)Process Compliance: Prepare and represent RFC in change advisory board for approval of changes, assign approved changes to L2 group to implement Conduct repeat incident analysis to identify proactive problem tickets and work on the permanent fix Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented, update the tickets regularly Prepare Shift Handover Report Followthrough and execute the various Escalation Matrix Vendor, Internal, Customer defined Ensure tickets closure post user/customer communication Maintain inventory of Network equipment and links Constantly track tickets for SLA adherence and escalate deviations as defined in the process **Location** : India - Bengaluru **Created On** : 11-Aug-2025

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