Customer Support Executive

2 weeks ago

Pune Maharashtra, India Zlade (Neo Aegis Personal Care Pvt Ltd) Full time

**Customer Support Executive
- JD**

**Requirement
- 2**

**Communication Skills**
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues that the customers present
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently

**Computer Knowledge/Skills**
- Ability to use a desktop computer system
- Familiarity with Google Workspace.
- Excellent typing skills
- Demonstrates understanding of the Internet, Home website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates an ability to learn on the Job
- Ability to successfully adapt to changes in the work environment

**Customer Focus**
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Ability to deal with multiple stakeholders at once.
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events

**Problem Solving Skills**
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations

Qualifications Required
- Any graduate/ PG is eligible to apply
- Minimum 2 years of Experience in CSE role.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Pune, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 2 years (required)

Expected Start Date: 01/10/2024

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