Customer Care Executive

2 days ago

Mansarovar Jaipur Rajasthan, India EtchHR Full time

Process: Voice + Non-Voice (Blended Process) + Chat Process

Requirements: Excellent communication skills in English

Shift: Rotational Shifts

Experience: 0 to 4 years

Qualification: Graduation

**Job Type**: Full-Time

**Salary**: 18k to 34k CTC

Location: Mansarovar, Jaipur (Rajasthan)

We are urgently hiring for the position of BPO Customer Care Executive to join a biggest B.P.O Company. The role involves handling both voice and non-voice processes, providing exceptional customer service and support to our international clients.

Maintain a high level of professionalism and customer satisfaction.

Manage and resolve customer complaints in a timely manner.

Document and update customer records based on interactions.

Follow communication procedures, guidelines, and policies.

Work collaboratively with team members and other departments.

**Requirements**:
Excellent communication skills in English (both written and verbal).

Ability to work in rotational shifts.

Strong problem-solving skills and attention to detail.

Basic computer skills and familiarity with customer service software.

Positive attitude and ability to work in a fast-paced environment.

Shift:

- Evening shift
- Fixed shift
- Night shift
- Rotational shift
- UK shift
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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