Service Coordinator

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Hosting the Internal Change Advisory Board (CAB) meetings as required and ensuring that all preparations have been made for a customer Change Advisory Board (CAB) meeting
- Attending the customer Change Advisory Board meeting
- Reduction of change failures - Utilizing the Change Management reporting system to produce Change Operational reports
- Reviewing changes for process compliance, excluding (Standard/BAU). and rejecting non-compliant changes if required
- Reviewing failed and canceled Kyndryl owned changes to ensure the Change Owner identifies the cause for the failure or cancellation and ensure that no outstanding issues exist that require additional attention and ensuring that those issues are resolved/addressed by the appropriate individuals
- Identifying change requests that have not been acted upon in a timely manner and take appropriate action
- Monitoring that change records are closed within criteria

**Required Technical and Professional Expertise**
- Minimum of years of experience in IT Industry
- Experience in change management.
- Excellent communication skills
- Proven experience as Change Manager & should have ITIL exposure.
- Proven experience in handling the CAB calls.
- Preferred Professional and Technical Expertise:

- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.

**Preferred Technical and Professional Experience**
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Service Coordinator

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No