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Customer Relationship Officer

2 weeks ago

Coimbatore, India Liya coimbatore Full time

Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

**Responsibilities**
- Handle incoming walk-in customers, phone calls, appointments and messages.
- Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
- Build rapport and establish good relationships with customers to ensure customer retention.
- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
- Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
- Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
- Manage and maintain the salon’s tidiness and cleanliness.
- Other administrative ad-hoc duties where necessary.

**Requirements**:

- A team player and able to work in a fast-paced environment.
- Proactive, self-motivated and keen to learn.
- Previous customer care experience preferred.
- Good communication and interpersonal skills.
- Ability to change & adapt (high adaptability).

**Salary**: From ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Language**:

- English (preferred)

**Speak with the employer**
+91 9566968222