Payment Lifecycle Associate I

**JOB DESCRIPTION** Job description**

Incumbent will be responsible for managing CIC - Authentication function for flawless delivery, accountable for proper change management & process improvement.

**Key Roles and Responsibilities**

**Responsibilities include -**
- Execution of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework oriented environment
- Exhibit knowledge on Signature Validation for Trade/ Payment instructions received from Clients
- Clarity about beneficiary account details to verify during Callback for Outgoing payments from JPM
- Publishing / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behaviour
- Ensure follow up and escalate for all ageing items.
- Ensure timely review and certification of Authentication function Procedures, Operating Service Agreements and Business Resiliency plans
- Review and improve on productivity benchmarks on an ongoing basis
- Active participation in multiple forums such as Product, Client Service, Strategy to analyse the impact basis market changes and to drive Tech Initiatives to meet client expectation and internal functional goals
- Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives
- Work in partnership with Operations Control Management / Risk teams for performing QA testing’s, MIS and Internal and External Audits.
- Play a key role in Audit reviews and checks and attend various internal calls with Product, Network, Client Facing team, etc. and represent Authentication, add value in ensuring end goal to enhance customer satisfaction at all times - of course ensuring right controls and checks in place to avoid Audit & Compliance issues.
- Complete performance appraisal for direct reports and team involving setting the Goals / Objectives for Team Members, Operations Analyst and Team leader population
- To continually reassess the operational risks inherent to Authentication taking account of changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures and practices, staff management restructurings, and the impact of new technology

**Formal qualification and Experience -**

**Core Abilities**
- Excellent prior custody & fund services, markets or prime brokerage operational experience
- Ability to be flexible, follow tight deadlines, organize and prioritize work
- Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
- Ability to manage through a changing business landscape
- Anticipate issues and aggressively drive initiatives to ensure results

**People and Communication**
- Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
- Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
- Proactive in identifying and escalating issues

**Business and Subject Matter Knowledge**
- Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody
- Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives preferred

**Education and Certifications**
- Bachelor's Degree required or equivalent
- Proficiency in MS excel and an ability to clearly storyboard using PowerPoint is essential

**Behavioural Competencies -**
- Logical, structured approach to planning, problem solving and decision-making
- Self-starter with an ability to manage workload and deliverables for the team
- Partnering with other groups outside of the team’s reporting line; excellent interpersonal skills

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or ph