Customer Support Representative

3 days ago


Lajpat Nagar Delhi Delhi, India Drimlite Full time

**Requirements -**
- A bachelor’s degree in administration or related field
- Must be fluent in Hindi & English
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to resolve customer queries.
- Knowledge of CRM systems.
- Computer skills with a good hand at Excel and Docs

**Responsibilities -**
- Overseeing the customer service process.
- Cold calling for creating tie-ups with new partners.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the
- staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment.

**Salary**: ₹14,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 3 years (preferred)

Work Location: In person



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