System Administrator

3 days ago

Hyderabad Telangana, India Jaggaer Full time

Overview:
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Principal Responsibilities:

- Collaborate with senior administrators to document system processes and create knowledge articles.
- Work with procurement and finance teams to align and integrate processes.
- Monitor system performance and troubleshooting issues with JAGGAER support.
- Manage problem resolution and conduct root cause analysis.
- Liaise with vendors for system-related issues.
- Provide training, advice, and documentation to end-users.
- Promote best practices and process automation.
- Support change management and internal communications for platform updates.
- Collaborate with a global team across multiple business units.
- Lead project calls with internal stakeholders.
- Develop integration plans for mergers and acquisitions.

Position Requirements:

- 3+ years of experience with System Administration of Enterprise Applications.
- 5+ years supporting global SaaS organizations.
- Strong understanding of procurement and accounts payable processes.
- Advanced project management skills (scope, breakdown, collaboration, issue resolution).
- Excellent communication, presentation, and problem-solving skills.
- Professional demeanor with strong executive presence and critical thinking.
- Innovative mindset focused on best practices and change management.

**Success Metrics**:

- Update support tickets within 24 hours.
- Maintain responsiveness to peers, managers, and executives.
- Take and distribute detailed meeting notes into relevant tickets.
- Proactively seek clarification or conduct research when needed.

**What We Offer**:
At JAGGAER you’ll find great benefits, empowering culture, flexible work environment, much more

**Our Values**:
At JAGGAER, our values shape everything we do—from supporting customers and collaborating with teammates to building products and fostering our culture.
**Be Collaborative**: Promote mutual respect, work productively with others, and share responsibility for success.
**Be Accountable**: Own your actions, learn from challenges, and stay proactive to achieve results.
**Be Adaptable**: Embrace change, encourage innovation, and stay effective through significant transitions.

LI-SN1

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