Group Travel Counselor

7 days ago

Bengaluru, India American Express Global Business Travel Full time

TRAVEL CONSULTANT ( Group Bookings)

Experienced in booking group air travel you will be responsible for group air movements ranging from 10 to 2000 people. This will involve research and negotiation with airlines for group allocation of seats, agreeing to airline contracts as well as managing the seats and keeping to the airlines deadlines. Additionally, smaller groups will require experience of published and consolidator fares bookable via the GDS (preferably Galileo & Sabre).

On the client’s acceptance of the proposal you will then work with the client on all the contracted elements of the event, building relevant databases to support the administration, manage amendments from the client as well as committing and communicating airline contract and deadline dates. On occasions you may need to work on site with the client to ensure the smooth running of the event.

Good written and telephone communication skills with knowledge of Microsoft Outlook and Excel for database base work is essential. Utilising registration web site tools, capturing delegates’ information and sending flight offers/confirmations directly and managing delegate changes and updates is also an advantage.

Issuing group and published tickets on the GDS and arranging the preparation work and checking procedures. You will oversee the profit of each event, managing the financial requirements throughout - from raising deposit invoices to closing the final accounts.

KEY RESPONSIBILITIES
- Management of multiple client’s events, from 10 people up to 1000’s including all aspects of Air Travel
- Deliver outstanding service to the client’s specification including research, budgets, policies, negotiation and management of airlines
- Planning, coordination, and execution of group air travel
- Communicate confidently amongst peers to share best practice
- Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend. Financial management throughout the life cycle of the booking.
- Undertake continuous self-development and training.
- Able to work on own initiative and within a team.

SKILLS /QUALIFICATIONS
- Knowledge of the airline industry
- Previous group or business travel experience preferred
- GDS (Galileo & Sabre) knowledge
- Group and or published airline ticketing experience preferred
- MS Office user
- Negotiation and contracting skills

Location

India - Karnataka - Bangalore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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