Travel Counselor

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 16,000+ employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

Get ready to take your career to new heights.

For more information about American Express GBT, please refer to our website:
Primary Responsibilities Include:

- Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
- Should have experience in handling face to face client
- Open to work in pressure and critical situation
- Managing and building relationship with the VFS and embassies plus vendor’s in order to get timely confirmations
- Handle corporate clients with their travel requirement like visa request
- Co-ordinate with multiple departments to ensure quick resolution for the customer, Need to adhere SLA
- Build excellent business relationship with customer groups, peers and seniors
- Ensure Travel policies are adhered
- Should be team player and manage show alone if required
- Expect to work on financials (card reconciliation will be extra advantage)
- Ensure latest updated policies, procedures, desk Instructions are read & complied
- Excellent Customer service and communication skills (Both Written and Verbal)
- Knowledge Of corporate travel economics and travel technology/tools will be an added advantage
- Service online requests for clients where online requests are decentralized through the offline servicing team
- Deliver expectations against individual and shared team key performance indicators

**Requirements**:

- Minimum educational qualification required is Graduate
- Diploma / Post Graduation in travel & tourism would be added advantage
- Minimum 2 years of relevant experience in Visa for various categories(Business/Tourist/Work) & various countries (US, UK, Schengen & APAC)
- Good understanding in international travel requirements and documentation
- Good verbal and written communication and interpersonal skills
- Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients
- Good problem solving skills and attention to details
- Willingness to learn and strong understanding that learning never ends is a must

Reports to

Team Coach

Location

India - Bangalore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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