Social Media Excecutive
2 weeks ago
1. Experience 2+ years Full time graduation in any stream.
2. Experience in eCommerce domain a must - voice / non-voice processes - managing customer queries on Social Media platform.
Job summary
GlowRoad(a unit of Amazon) is world's largest women-only reseller network selling across 400+ cities globally. We are largest social-selling community in the world.
At GlowRoad, we have the largest business community of more than 100,000+ active women who are mompreneurs, retail business owners and boutique owners who grow the sale for other small businesses and suppliers in their apartment complexes, residential colonies and towns - making GlowRoad the largest social-selling platform in the world.
GlowRoad is established by seasoned entrepreneurs (ex IIT & IIMs) having two successful startup exits in the past. This is the third startup where the team members are working together. The last two companies were profitable and were acquired by public listed companies from India and the US.
GlowRoad is an Accel portfolio company.
Key job responsibilities
1. Replying to Social Media Reviews.
2. Skilled in Writing and spoken communication.
3. Handling Social Media escalation and Should Know Conversion Strategy.
4. Converting negative reviews into positive reviews by providing solutions.
5. Approving Product rating and reviews along with monitoring day to day Product rating and review inflow
6. Sharing Add effectiveness to creative team
7. Comments moderation in Facebook ,Youtube, Instagram, Google My business, Twitter etc
8. Chat & ^DM Responses in FB,Instagram, Youtube,Google My business, Twitter etc
9. Build long-term strategies in creating, implementing, tracking, analyzing and optimizing for social media escalations.
10. Coordinating with operations team to ensure users gets a quick response.
11. Stay up to date with latest social media best practices and technologies.
12. Managing regular posts and responding to followers in you-tube, Facebook, LinkedIn
13. Report on progress against goals and present relevant metrics to senior management
Prefferd qualifications.
2. Should know English & Hindi.
Additional language - Kannada/Tamil / Malayalam
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