Servicenow smo siam Specialist t6

2 days ago

Bengaluru Karnataka, India Daimler Truck AG Full time

Tasks
- Should have worked on designing, delivering and operation of ITSM & SIAM Projects.
- Should have had a Global Delivery role and have led and managed entire ITSM operations.
- Proficient in Supplier & Executive Stakeholder Management.
- Experience in process analysis and process optimization.
- Experience with operational processes according to ITIL.
- Experience in transformation of service management and service integration processes.
- Experience in Service Level Management, Contract Management and reporting analytics.
- Experience with using ServiceNow tool.
- Effective Vendor/Supplier Management.
- Outstanding analytical and conceptual skills for structuring complex issues
- Is capable to transfer best practices, experiences and knowledge to others
- Communicates clearly, precisely, convincingly and appropriately to the situation
- Sovereignty in dealing with stakeholders in an intercultural and global project environment
- Problem solving and Decision-making skills
- Prepare an enterprise level strategic Service Management/ SIAM plan for the organization, identify and realize opportunities to improve, strengthen and add value to business.
- Connect with stakeholders (plants) during transition and transformation and look for opportunities to grow or maintain the business.
- Complete responsibility for managing metrics, quality, cost and deliveries in line with contracts.
- Take complete control/ownership for SD, SLM, Incident, Problem, Request, Change and Escalation processes (as per ITIL framework).
- Ensure high levels of performance in the above processes, accurate reporting and establishing service improvement activities when required.
- Monitor, control and support service delivery; ensuring systems, methodologies, process and procedures are in place and followed.
- Act as a point of escalation across the enterprise for operational process issues, leveraging relevant technical and business SMEs as needed.
- Identifies product and service development opportunities.

Key Deliverables:

- Maintains strong working relationships with business and other operational teams to better understand their needs and to maximize internal stakeholder benefits
- Creates and Owns IT Service Management Roadmap encompassing all dimension - people, tools, process.
- Manage multi vendor environment
- Job number:
4225
- Publication period:
08/25/2025 - 08/25/2025
- Location:
Bangalore
- Organization:
Daimler Truck Innovation Center India Private Limited
- Job Category:
IT/Telecommunications
- Working hours:
Full time
- To Location: Bengaluru, Daimler Truck Innovation Center India Private Limited

Contact
- Malcolm Davidson

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