Siam Analyst

At Elanco NYSE ELAN - it all starts with animals As a global leader in animal health we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets We re driven by our vision of Food and Companionship Enriching Life and our approach to sustainability - the Elanco Healthy Purpose TM - to advance the health of animals people the planet and our enterprise At Elanco we pride ourselves on fostering a diverse and inclusive work environment We believe that diversity is the driving force behind innovation creativity and overall business success Here you ll be part of a company that values and champions new ways of thinking work with dynamic individuals and acquire new skills and experiences that will propel your career to new heights Making animals lives better makes life better - join our team today Your Role SIAM Analyst As Elanco grows the SIAM Business Systems Analyst will play a key role in stabilizing and optimizing the IT Operating Model through data-driven process improvement service integration and reporting This role is responsible for developing IT governance reports managing dashboards in ServiceNow and Power BI supporting vendor management reporting and driving continuous improvement initiatives By partnering across IT and vendor teams the analyst ensures process alignment monitors performance metrics and contributes to the ongoing evolution of Elanco s IT governance collaboration and processes Your Responsibilities Generate validate and distribute monthly IT governance reports Develop and maintain ServiceNow Performance Analytics PA dashboards and Power BI PBI reports Assist in the development and delivery of vendor management reports for the VMO Contribute to the creation and tracking of ServiceNow enhancement stories and platform upgrade initiatives Set up monitor and manage ServiceNow SLA definitions and reporting What You Need to Succeed minimum qualifications Minimum of three to five years of IT Service Desk experience Minimum of three to five years of experience in data aggregation and reporting Minimum of three to five years of experience and demonstrable proficiency using and developing reports within ServiceNow Education A bachelor s degree in IT computer science business management or a related field is required What will give you a competitive edge preferred qualifications Comprehensive understanding of an ITSM ITIL governed support model Proficiency in the analysis and interpretation of data and how to effectively utilize that information to drive efficiencies maturation and improvement A solid understanding of IT Vendor deliverables and obligations through contracted SOWs SLA KPI measurement and contractually binding credit generating stipulations Additional Information Travel 0 Location India Bangalore Don t meet every single requirement Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification At Elanco we are dedicated to building a diverse and inclusive work environment If you think you might be a good fit for a role but don t necessarily meet every requirement we encourage you to apply You may be the right candidate for this role or other roles Elanco is an EEO Affirmative Action Employer and does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status