Tele Caller Executive

3 days ago

Shahdara Delhi Delhi, India East Delhi Medical Centre Full time

A **Hospital Telecaller** plays a vital role in handling patient inquiries and providing essential information.

**Job Overview**:
The Hospital Telecaller is responsible for managing inbound and outbound calls to ensure smooth communication between the hospital and patients. This role involves providing information, addressing inquiries, scheduling appointments, and assisting with general patient queries.

**Key Responsibilities**:

- **Handle Inbound/Outbound Calls**:

- Answer patient queries related to hospital services, appointments, and consultations.
- Make outbound calls to follow up with patients regarding appointments, feedback, or billing queries.
- **Appointment Scheduling**:

- Assist patients in scheduling and rescheduling appointments with doctors or specialists.
- Coordinate with the hospital's scheduling system to manage doctor availability.
- **Patient Information**:

- Provide accurate and detailed information regarding hospital procedures, treatments, and available services.
- Direct patients to the appropriate departments for further assistance.
- **Follow-up Calls**:

- Contact patients for post-treatment or post-discharge follow-ups, satisfaction surveys, and reminders for upcoming appointments.
- **Database Management**:

- Maintain and update patient information in the hospital database.
- Ensure all details are accurately entered and kept confidential in compliance with hospital policies.
- **Billing and Payment Queries**:

- Provide assistance with inquiries regarding bills, payments, and insurance-related questions.
- Coordinate with the billing department to resolve patient issues.
- **Complaint Handling**:

- Listen to patient concerns and complaints, escalate serious issues to the appropriate department, and ensure timely resolution.
- **Coordination with Departments**:

- Liaise with various hospital departments to ensure patient requests and queries are addressed promptly.
- Communicate with the medical and administrative staff for any urgent patient needs.
- **Promotion of Services**:

- Inform patients about any new services, promotions, health camps, or wellness programs offered by the hospital.

**Skills & Qualifications**:

- **Education**: GRADUATE
- **Experience**: Prior experience in telecalling, customer service, or in a hospital/healthcare setting is an advantage.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Computer Skills**: Proficiency in using MS Office and hospital management software.
- **Customer Service**: Strong interpersonal skills with a patient-centric approach.
- **Problem Solving**: Ability to handle patient concerns and queries efficiently.

Pay: ₹9,107.32 - ₹35,776.60 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 30/09/2024

  • Tele Caller Executive

    2 weeks ago

    Delhi, India Qaumi Patrika Full time

    Need tele caller executive with good communication skills and also knowledge office assistant work. **Salary**: From ₹15,000.00 per month Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Tele caller: 2 years...

  • Tele Caller Executive

    2 weeks ago

    Delhi, India Medsun Biomedical Technologies Pvt. Ltd. Full time

    Job Opening for Tele-caller Executive Medical Equipment | Medical Equipment company based in Hasanpur Patparganj, Delhi Job Vacancy: 4 no. for Tele - caller Lead Development Executive Job Location: Hasanpur, Patparganj, East Delhi, Delhi **Job Description**: 1. To call exiting Customers. 2. Verify Leads and understand customer requirements 3. Distribute leas...

  • Tele Caller Executive

    2 weeks ago

    Delhi, India SES FACILITY MANAGEMENT PRIVATE LIMITED Full time

    **Full Job Description** **Qualifications** - Bachelor's (preferred) - Tele callers: 10 to 15 year (preferred) - Fluent English/ Hindi (preferred) **Role as Tele callers Executive** - 1.Calls to new customers - 2. Can send Proposals to the customers - 3 person can mail to customers for communication - Call to customer & close in Positive way. - 2. Ability...

  • Tele Caller Executive

    1 week ago

    Delhi, India KGN GLASS HOUSE Full time

    **Job description** We are hiring good and dynamic tele caller executives with good communication skills. Tele caller with a pleasant clear voice who can join immediately. Prior experience in real estate sales will be an added advantage. **Roles and Responsibilities**: - Ability to handle customer grievances queries. - Should be a passionate, have a...

  • Tele Caller Executive

    2 weeks ago

    Delhi, Delhi, India Tradais Digital Full time

    As a **Tele caller Executive**, you will play a crucial role in generating sales and providing excellent customer service. Your responsibilities will include: - **Initiating Outbound Calls**: You will make outbound calls to potential customers to introduce and promote products or services offered by the organization. - **Understanding Customer Needs**: Your...

  • Tele Caller Executive

    1 week ago

    Delhi, Delhi, India SES FACILITY MANAGEMENT PRIVATE LIMITED Full time

    **Full Job Description** **Qualifications** - Bachelor's (preferred) - Tele callers: 10 to 15 year (preferred) - Fluent English/ Hindi (preferred) **Role as Tele callers Executive** - 1.Calls to new customers - 2. Can send Proposals to the customers - 3 person can mail to customers for communication - Call to customer & close in Positive way. - 2. Ability...

  • Tele Caller Executive

    1 day ago

    Delhi, Delhi, India LEADERS GROUP Full time

    **We’re Hiring: Tele caller** **Position**: Tele caller **Location**: Delhi **Job Type**: Full-time **Join Our Team!** Are you a great communicator with a passion for customer service? We’re looking for motivated and enthusiastic individuals to join our team as Tele caller! **Responsibilities**: - Contacting potential customers and clients via...

  • Tele Caller Executive

    1 day ago

    Shahdara, Delhi, Delhi, India Voltwise LLP Full time

    **Profile**: Tele-caller Executive **Experience**: Minimum 6 months **Location**: Shahdara, Delhi **Working Hours**: - **6 days a week** (Monday to Saturday) - **Fixed off**: Sunday - **One Saturday off per month** (flexible) - **Monday to Saturday**: 10:00 AM - 6:30 PM - **Working Saturdays**: 10:00 AM - 5:00 PM **Responsibilities**: - Make outbound...

  • Tele Caller Executive

    2 weeks ago

    Delhi, India INTELLUS DESIGN Full time

    Greetings from Intellus Design We are hiring for the position of Tele Caller Executive for the ed tech segment. No of Position - 2 Exp Required - 6 Months to 1 year Should be able to accomplish the daily productivity hours of Tele calling Should have the ability to convince the client over the call and organize a face to face interaction along with the...

  • Tele Caller Executive

    2 weeks ago

    Delhi, India SES FACILITY MANAGEMENT PRIVATE LIMITED Full time

    **Full Job Description** **Qualifications** - Bachelor's (preferred) - Tele callers: 3 to 5year (preferred) - Fluent English/ Hindi (preferred) **Role as Tele callers Executive** - 1.Calls to new customers - 2. Can send Proposals to the customers - 3 person can mail to customers for communication - Call to customer & close in Positive way. - 2. Ability of...