Associate - Production Operations Group (Pog) (Night Shift)

3 days ago

Vadodara Gujarat, India Navaera Software Services Private Limited Full time

**NAVAERA Worldwide** is a global, full-service firm specializing in advanced knowledge management products and services that empower financial organizations to improve operational efficiency, manage risk with data-informed decisions, detect fraud and gain competitive advantages. The privately held company has diverse clients around the world, including major corporations in the financial services sector as well as small and medium-sized enterprises. At **NAVAERA Worldwide**, we provide potent and scalable business products and solutions to organizations of all sizes.

**Navaera Worldwi**de has offices located in three continents with global headquarters based in New York. Other offices are in Toronto, Canada & Baroda, India.

The **Associate - Production Operations Group (POG**) will support the daily operational stability of software environments, including development, testing, and staging. This role involves performing health checks, monitoring environment performance, documenting findings, and assisting in resolving environment-related issues. Associates will work closely with DevOps, Infrastructure, and Product Support teams to ensure smooth delivery operations.

**Responsibilities**:

- Perform daily environment checks (dev/test/stage) to ensure readiness and availability.
- Monitor logs, alerts, and system health dashboards to detect issues proactively.
- Record errors and escalate unresolved problems to senior team members or DevOps/Infra teams.
- Maintain and regularly update environment readiness checklists and SOP documentation.
- Track environment status and share reports with stakeholders at the start of each workday or sprint.
- Contribute to knowledge bases with troubleshooting steps and lessons learned.
- Participate in incident management for environment-related issues.
- Assist in root cause analysis (RCA) and post-mortem analysis of recurring problems.
- Support resolution efforts and document fixes for future reference.
- Work closely with cross-functional teams (Development, QA, DevOps, Infra) to support environment stability.
- Learn and adopt best practices in environment monitoring, automation, and incident handling.
- Continuously develop technical and problem-solving skills under guidance from leads.

Qualifications & Skills:

- Bachelor’s degree in Commerce / Arts / Computer Science, Information Technology, or related field.
- 0-3 years of IT/software industry experience (fresh graduates with relevant internships/projects may apply).
- Basic understanding of software development lifecycle (SDLC), environments, and system monitoring.
- Strong attention to detail, problem-solving, and documentation skills.
- Good communication skills to interact with stakeholders and team members.
- Familiarity with incident management practices (ITIL basics a plus).
- Basic knowledge of Linux command and scripting.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹800,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

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