Call Center Executive Full Time

2 days ago

Barwani, India Farmkart Full time

November 22, 2020

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**Full Time**

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- **Barwani**
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- **Posted 2 years ago**
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**Key responsibilities**:
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- Develop objectives for the call center’s day-to-day activities
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- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
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- Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
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- Assume responsibility of budgeting and tracking expenses
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- Hire, coach and provide training to personnel to maintain high customer service standards
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- Monitor and improve ordering, telephone handling and other procedures
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- Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
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- Prepare reports for different departments or upper management
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**Requirements**:
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- Knowledge of performance evaluation and customer service metrics
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- Handle customer inquiries over the phone, manage and resolve customer complaints
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- Enter new customer information into the system and update existing customer information
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- Proficient in MS Office and call center equipment/software programs
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- Outstanding communication and interpersonal skills
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- Excellent organizational and leadership skills with a problem-solving ability
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**Minimum requirement**:
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A bachelor’s degree with experience in customer interaction.

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**How to apply**

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