Collections Agent

23 hours ago

Vasant Kunj Delhi Delhi, India Boost Tech Full time

**Job Description for Rm cum Collection Outbound & Field Collection**

**Responsibilities**
- Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments,

utilizing effective communication strategies
- Document interactions and maintain accurate records of collection activities in our financial systems
- Collaborate with the finance and accounting teams to ensure accurate account reconciliation.
- Assist in the development of best practices for collections processes and dispute resolution.
- Provide exceptional customer service by addressing client inquiries and concerns promptly
- Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
- Prepare and present regular reports on collections performance, account status, and

recovery metrics to senior management
- Collaborate with internal departments to address client concerns and improve overall

customer satisfaction

**Required and Preferred Qualifications Required**:

- 2+ years of experience in collections, accounts receivable, or a related field
- Strong understanding of collection processes and debt recovery strategies
- Exceptional verbal and written communication skills
- Proficiency in using financial software and Microsoft Office Suite & MIS

**Soft Skills and Cultural Fit**
- Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
- Strong problem-solving abilities, capable of handling complex issues with a strategic

approach.
- Detail-oriented with a commitment to accuracy in reporting and documentation.
- Ability to adapt to changing priorities in a dynamic work environment.
- A proactive and positive attitude fosters collaborative team dynamics.

Pay: ₹300,000.00 - ₹400,000.00 per year

Ability to commute/relocate:

- Vasant Kunj, Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- What is your current CTC?
- What is your Notice Period?
- What is your expected CTC?
- Are you working on soft collections or hard collection?

**Experience**:

- Collection Agent: 2 years (preferred)
- B2B : 2 years (preferred)

Work Location: In person

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