Front Desk Clerk

1 day ago

New Town Kolkata West Bengal, India EUROKIDS PRE SCHOOL Full time

**Job Summary**:
**Key Responsibilities**:

- **Front Desk Management**:

- Greet and welcome all visitors, including parents, guardians, and prospective families, with a warm and professional demeanor.
- Answer and manage incoming phone calls, directing inquiries to the appropriate staff members (teachers, administrators, etc.).
- Maintain a clean, tidy, and presentable front office and reception area.
- **Communication & Customer Service**:

- Act as a primary liaison between parents and teachers, relaying messages and important information in a timely and accurate manner.
- Address parent queries and concerns with empathy and professionalism, providing information about school policies, events, and daily schedules.
- Maintain a positive and supportive relationship with all members of the school community.
- **Administrative & Clerical Support**:

- Manage student attendance records, follow up on absences, and communicate with parents regarding tardiness.
- Handle and distribute incoming and outgoing mail and packages.
- Assist with general administrative tasks, such as data entry, filing, photocopying, and maintaining school records.
- Process and record fee payments, if required, and maintain organised financial records.
- Follow up fee defaulters by constantly calling
- Assist with scheduling parent-teacher meetings and other school celebrations/events.
- **Safety & Security**:

- Monitor the entry and exit of all individuals to ensure the safety and security of the premises.
- Implement and enforce the school's visitor sign-in and sign-out procedures.
- Be the first point of contact during emergencies, following established school protocols and coordinating with staff and authorities as needed.

**Required Qualifications & Skills**:

- **Education**: A high school diploma is required; a Bachelor's degree is a plus.
- **Experience**: Previous experience in a front desk, receptionist, or administrative role, preferably within a school or childcare setting, is highly desirable.
- **Language**: Fluency in English and Bengali is essential. Knowledge of other regional languages is a plus.
- **Technical Skills**:

- Proficiency in using basic office software, including Microsoft Word, Excel, and Outlook.
- Familiarity with school management software or willingness to learn.
- **Personal Attributes**:

- Excellent verbal and written communication skills.
- Exceptional organisational and multitasking abilities.
- A patient, friendly, and compassionate attitude, especially when interacting with young children and their parents.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- A strong sense of responsibility, initiative, and attention to detail.
- Commitment to maintaining confidentiality of all student and family information.
- **Timing**: Morning 8am till 3pm Monday-Friday, and 9am-1pm Saturday

Sources

**Job Type**: Permanent

Pay: ₹6,000.00 - ₹8,000.00 per month

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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