Client Service Executive

22 hours ago

Kochi Kerala, India Healthcare Careers Full time

1. **Team Management**: Supervise and lead a team of client service representatives, providing guidance, training, and support to ensure the team's effectiveness and productivity.

2. **Client Relations**: Establish and maintain strong relationships with clients, understanding their needs, and addressing any inquiries, concerns, or complaints in a timely and professional manner.

3. **Issue Resolution**: Handle escalated client issues or complex cases, working closely with the team and other departments to find effective solutions and ensure client satisfaction.

4. **Performance Monitoring**: Monitor the performance of client service representatives, track key performance metrics, and provide regular feedback and coaching to improve team performance.

5. **Training and Development**: Organize and conduct training sessions to enhance the skills and knowledge of the client service team, ensuring they are well-equipped to handle various client interactions.

6. **Process Improvement**: Continuously assess and improve client service processes, procedures, and policies to enhance efficiency, effectiveness, and customer experience.

7. **Data Analysis**: Analyze customer feedback and data to identify trends and areas for improvement, and use this information to develop action plans and strategies.

8. **Reporting**: Prepare regular reports on key performance indicators, client feedback, and service level metrics, presenting them to management and making recommendations for improvement.

9. **Cross-functional Collaboration**: Collaborate with other departments, such as sales, marketing, and product development, to ensure alignment and deliver a seamless client experience.

10.**Quality Assurance**: Implement quality assurance measures to ensure that client service representatives adhere to service standards and provide consistent, high-quality support.

11.**Client Onboarding**: Oversee the onboarding process for new clients, ensuring a smooth and positive experience from the beginning.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Marketing Agency: 3 years (required)
- Client Handling: 4 years (required)

Work Location: In person

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