Jira Expert

24 hours ago

Remote, India ZoftSolutions Pvt Ltd Full time

Team

Task to

support Short description Required knowledge

SF-POs Ops & IT

Mailbox

Answer to generic Ops & IT

queries from business perspective

Business processes and EMP

processes, EMP SOPs and

processes, Knowledge of

DesignCo presentations

SF-POs JIRA

automation

Further enhance the JIRA

automation to establish a

streamlined process for OEs, POs

and AZ Tech Teams

JIRA automation knowledge

and JIRA HRCR process

knowledge

SF-POs

Re-attestation

for Proxy and

JIRA

Support in the review and handling

of SF proxy access rights for

Board members and assignment

of JIRA access rights incl. yearly

re-attestation process

JIRA knowhow how,

Documentation of proxy

requests and running the yearly

required re-attestation of

access rights for SF proxy

rights and JIRA accesses

SF-POs

JIRA

onboarding and

training

Provide support to onboard

entities, new POs and AZ Tech

newly to JIRA

JIRA and Change Control

Process knowhow

SF-POs Degreed path

for JIRA

Prepare a Degreed path for

training purposes for Entities, POs

and AZ Technology + a regular

refresher incl. the Development of

a concept for regular assignments

of trainings

JIRA, Degreed and Training

concept know how

SF-POs Uploads to

Connect

Upload based on EMP team

requests new content on our EMP

Connect page

EMP Connect page structure

SF-POs Translation

Collection

Collect translations from entities

based on our best practice

approach

Usage of Teams and related

access right management for

involved parties

SF-POs

ECCS / Legal

entity code

updates

Define a concept how to compare

ECCS / LE code change on a

regular basis, review ECCS code

updates on a regular basis and

raise Service Requests for a

regular update

Excel & Reporting Knowledge

SF-POs Data deletion

Support on an annual basis the

data deletion run incl. prep of OE

communication

Knowledge in DSGVO and

Data Retention setup of our

EMP components

SF-POs RBD re
- Review and prepare on a yearly Knowledge in the SF RBP

Internal

attestation basis the RBP re-attestation

process, prepare communication

and clarify questions

concept and OE

communication

SF-POs SAP Tickets

Enter and keep an eye on SAP

Tickets for Enhancement requests

incl. a regular update of Ticket

progress / reporting of ticket

progress

Knowledge in SAP incident,

support, enhancement requests

incl. reporting functionalities

SF-POs Ergonomics

Testing

Coordinate Ergonomics testing

and bug fixing by SAP

Good coordination and smart

communication skills

SF-POs IDMC Data

Transfer

Support in the Rollout of the IDMC

tool to entities to improve the data

quality, support the creation of a

data glossary as per IDMC tool

requirement and required

documentation of EC rules

EC knowledge incl. configured

rules

SF-POs Billability and

Charging

Support AZ Tech in clarifications

regarding billability queries and

charging rules + regular reporting

on global CR budget usage

Reporting, Change Control

Process, Excel, JIRA, Attention

to details & consistency

SF-POs Distribution

lists

Manage the EMP distribution lists

and run a yearly review process

Attention to details,

communication, Excel

**Job Types**: Full-time, Contractual / Temporary

Pay: Up to ₹100,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance

Schedule:

- Monday to Friday

Work Location: Remote

Application Deadline: 20/01/2025
Expected Start Date: 02/02/2025

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