Facilities Coordinator

2 weeks ago

Bengaluru Karnataka, India CBRE Full time

**Facilities Coordinator - Soft Services**

**Job ID**
- 218473

**Posted**
- 06-May-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Facilities Management

**Location(s)**

Bengaluru - Karnataka - India

**About the Role**:

- Provides coordination and support for the delivery of both basic and more complex Workplace Services
- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer happiness.
- Provides basic and complex support for the Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
- Trains and assists peers with the delivery of workplace orientations. Performs other duties as assigned.
- Ensure compliance with health and safety regulations within the workplace.
- Assist in the implementation of emergency procedures and conduct safety drills.

**Workplace Care**
- Conduct Daily Site Checks: Perform daily walkthroughs of the workplace to assess the condition of facilities, amenities, and common areas.
- Provide feedback on the overall workplace environment based on observations and interactions during site check.
- Identify opportunities for improvement and enhancement of the workplace environment.
- Follows security and emergency procedures as defined for the property; responds to emergency situations in a calm, efficient manner.
- Vendor Management
- Provides access credential for vendors
- Escorts vendors on premises as required.
- Processes invoices and ensures proper cost center coding & Administrative Support
- Responds to and resolves customer tickets using client (ContactOne)
- Utilizes and maintains the IEM and other client databases and digital tools, providing basic reporting.
- Collect and analyze data related to employee satisfaction and workplace utilization to inform decision-making (where Experience Insights is used).

**Person Specification/Requirements**
- Bachelor's degree or professional hospitality accreditations preferred
- Prior Customer Service experience required.
- A minimum of three years of soft services in facilities, customer service or other hospitality experience is preferred.
- Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
- Ability to comprehend, analyze, and interpret the most complex business documents.
- Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
- Good organizational and strong problem-solving skills.
- Ability to work flexible work schedules based on office needs.
- Strong problem-solving skills.
- Ability to work requiring significant walking or through other means of mobility.
- HSE awareness and knowledge.

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