Receptionist

1 week ago

Sanand, India OLP Hospital Full time

The Hospital Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals. This role requires exceptional customer service skills, the ability to multitask, and a friendly and professional demeanor. The receptionist is responsible for managing the front desk, handling patient inquiries, scheduling appointments, and ensuring the smooth operation of the reception area.

**Key Responsibilities**:
**1. Greeting and Registration**:

- Welcome patients and visitors with a warm and professional demeanor.
- Register new patients and update existing patient information in the hospital database.

**2. Scheduling and Coordination**:

- Schedule patient appointments and manage the appointment calendar for healthcare providers.
- Coordinate with medical staff to ensure efficient patient flow and minimize wait times.
- Handle appointment cancellations, rescheduling, and follow-up reminders.

**3.** **Communication**:

- Answer incoming phone calls promptly and direct them to the appropriate departments or personnel.
- Provide information about hospital services, policies, and procedures.

**4. Billing and Payment Processing**
- Assist patients with billing inquiries and process payments.
- Coordinate with the billing department to resolve billing issues and discrepancies.

**5.Emergency Response**:

- Act as a liaison during emergencies, directing patients and visitors to the appropriate emergency services.
- Follow hospital protocols for emergency situations, including contacting security and medical staff.

Pay: ₹10,000.00 - ₹140,000.00 per month

Schedule:

- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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