SOC L1

Mumbai/Delhi Full-Time **Team Size**: Individual Contributor **About the Company**: Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region’s growth and spur innovation in the digital economy. We are pioneer in building a first-of-its-kind utility-grade resilient fibre network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses. We are a carrier-neutral telecom infrastructure platform set up by I Squared Capital, a global infrastructure - focused private equity fund. - SmartNet by Lightstorm Telecom Designed to be first of its kind in India is fibre - based network, connecting top seven cities in India. - SmartNet will connect >80% of all current & future Multi Tenant Data Centre locations, all Cable Landing Stations, all Internet Exchanges and all current and future CDN locations. - SmartNet Metro Network Topology - Linear Point-to-Point Mesh Architecture to ensure low latency and high network availability. - SmartNet is being progressively launched in first half of 2021 across India and second half in other emerging Asia markets, mostly with large pre-booked capacities by global fortune 500 companies. - Lightstorm Telecom is 100% owned SPV set up by a US based global infrastructure-focused PE fund. **Our Mission**: The mission of Lightstorm is to create a digital native and market leading network platform based business, built on asset acquisitions roll up and business transformation strategy. **1** Linearity Point to Point - Not ring based - Grid mesh Least count route KM’s fromP2P Latency guaranteed **2** Availibility Utility grade national fiber (non telco) -based on gas/ oil pipeline. HV transmission. Railways grid. Ulta-high availability 99.9% **3** Services service transparency at wavelengths. Glass pane for monitoring - Self-service portal - Only cloud bandwidth services **3** Programmability Bandwidth on demand - Application-aware latency services - zero-touch provisioning - Optical VPN, Self-service portal - Ability to wholesale white - labelled offerings with own band - API Intergration to network SON. **About Lighstorm NOC**: - State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida - Both the NOC operate in active-active mode as DC-DR - Deployed and operating Cloud-hosted OSS- BSS systems - In-house competence for Network & Service migration with experts coming from india and Global Telecom Operations team - Operational experience in managing own facilities and competence in NaaS and SaaS - Single source of truth for LTC internal and external teams. **Role Responsibilities and key Accountabilities**: Overall, this role exists for monitoring the all customer services and maintain service uptime. Service Operation desk concept is to cater to Enterprise or Key customer to provide better Service management experience. **Role/ responsibilities include**: - Proactive Service/Alarm Monitoring - Circuit troubleshooting - Co-ordination with customer during circuit testing - Co-ordination with NOC to obtain update/ MTTR of outage resolution - Circuit performance check post outage restoration - Customer initiated Change request management/execution - Problem Management initiation - Preparation of KEDB - Circuit rerouting post guideline of L2 - Customer co-ordination during Change/Planned event *** **Key Accountabilities/ KPIs**: - Customer SLA management - Resolution of fault within 30 minutes - Customer Fault log maintenance - Escalation Management - Daily Activity Tracker **Skills/ Experience** - Minimum/ Ideal/ Target years of relevant and total experience : 2-4 years - Industry preference, if any : Telecom ISP/Vendor, Enterprise - Team Management experience required: No - Education qualification (if required to be specified) B.E./B. Tech Equivalent - Skills required - Technical skills: - Knowledge of Ciena/Nokia SDH/DWDM products, Knowledge of Telecom Network & Different Services - Hands on in using ticketing tools and Monitoring tools like HPSM, Remedy, Temip, Fresh service ,Mycom - Proficient with Microsoft Office Suite - Functional skills : Good Analytical skill - Soft-skills/ behavioral : Good Communication skill, Team player - Requirement to work in night shifts: Yes - Business Travel requirements No **Want to know more?**: **Feel free to write to us and let’s get to know one another **: