IT Support Professionals

2 days ago

India Atotech Full time

Atotech's team of over 4,000 experts in more than 40 countries generated revenues of $1.5 billion in 2021. Atotech, headquartered in Berlin, Germany, has manufacturing operations across Europe, the Americas, and Asia. With its well-established innovative strength and industry-leading global TechCenter network, Atotech delivers pioneering solutions combined with unparalleled on-site support for over 8,000 customers worldwide.

Atotech maintains a deep commitment to using our R&D and innovative power to lower the environmental burden of manufacturing, through reducing the use of harmful chemicals, energy and water. Atotech is a truly global company - it recently listed on the NYSE, yet is headquartered in Germany and enjoys a strong presence in Asia.

**Key Responsibilities**:

- Providing first level of assistance to end user by isolating OS, and HW related issues over
- phone and remote tools
- Co-ordinate with different teams for escalation and call resolution.
- Coordinate with deployed resources for tickets
- Categorizing and prioritizing incoming incidents in to priority categories
- Update users at regular interval about the status of their issues in the event of call being
- escalated
- Close the call after issues gets resolved.
- Generate daily, weekly and monthly report to the relevant authorities as per the reporting
- schedule and structure devised by Atotech
- Analyze call statistics and review with the Atotech
- Create and maintain process documentation/ Knowledge base with approval from respective
- stakeholders
- Respond back to end-user queries and take feedbacks
- Incident Closure
- Check Service Desk tool for open incidents, track until they are resolve
- Update incident status to users
- Close Ticket on Service Desk tool Users are updated using either one of the following
- Web
- Telephone

**Qualifications / professional experience**
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology or
- relevant field.
- 0 - 3 Years of experience on L1 Support
- System knowledge for main desktop technologies (Notebooks, Mobile Devices, Workplace,
- Network, MS Office)
- Good Communication Skill

  • Senior Support Professional

    5 days ago

    India beBeeExecutive Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Opportunity: Senior Support ProfessionalWe are seeking a highly organized and detail-oriented support professional to assist our Sales Director in a full-time capacity. This role offers the ideal opportunity for an individual who can effectively facilitate sales and provide exceptional administrative support.

  • Outreach Support Professional

    1 day ago

    India beBeeOutreach Full time ₹ 24,000

    We are looking for a highly motivated and organized professional to support our outreach efforts.This part-time opportunity is ideal for students, freshers, or professionals seeking to gain experience in outreach and sales with minimal time commitment.As an Outreach Associate, you will work directly with our team, using your personal LinkedIn profile to...

  • Technical Support Professional

    5 days ago

    India beBeeProgramming Full time ₹ 5,00,000 - ₹ 10,00,000

    Product Team Support SpecialistWe are seeking a highly skilled professional to fill the role of Product Team Support Specialist. The ideal candidate will possess excellent problem-solving skills, strong programming foundations, and an innate ability to work collaboratively with cross-functional teams.Key Responsibilities:Produce high-quality code and...

  • Senior PostgreSQL Support Engineer

    2 days ago

    India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you.About CYBERTEC...

  • Documentum D2

    21 hours ago

    India CosMic IT Full time

    Full Time - India - Posted 16 seconds ago - CosMicIT **CosMic IT** - Find Your Dream Job Here_ Hello #Everyone, - We at #CosMicIT are looking for #Documentum D2 (Support) - Language: #English - Locations: #India - Summary: - 3+ years of experience working on Documentum with experience on 7.x/16.x/20.x and strong DFS/RESTful service development...

  • Detail-Oriented Support Professional

    20 hours ago

    India beBeeSupport Full time ₹ 76,800 - ₹ 96,000

    Operations Internship OpportunityWe are seeking a detail-oriented and driven Operations Intern to support our recruitment team.Key Responsibilities:Perform daily and weekly reporting activities.Schedule and reschedule interviews on the platform smoothly.Facilitate smooth onboarding of participants to the coding platform, resolving any issues promptly.Follow...

  • Experienced Payroll Support Professional Wanted

    4 days ago

    India beBeeCompliance Full time ₹ 10,73,724 - ₹ 14,99,178

    Job SummaryWe are seeking an experienced payroll support professional to join our organization in a newly created support role.

  • Technical Support Professional

    2 days ago

    India beBeeServicenow Full time ₹ 6,00,000 - ₹ 8,00,000

    ServiceNow Support SpecialistWe are seeking a skilled ServiceNow Support Specialist to provide top-notch technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This...

  • System Support Professional

    1 day ago

    India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Technical Specialist Role OverviewWe are seeking a highly skilled and proactive Technical Specialist to join our global support team. This individual will be responsible for the monitoring, incident response, and issue resolution of enterprise-grade systems.

  • Expert Technical Support Professional

    20 hours ago

    India beBeeTechnical Full time US$ 40,000 - US$ 85,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team.The successful candidate will be responsible for providing voice support and email technical support to customers, ensuring timely closure of incidents in accordance with ITIL Incident Management process.The role involves...