
Voice Support Officer
7 days ago
**Job Title**: Voice Process Executive - Customer Support / Sales
**Industry**: Water Manufacturing / Packaged Drinking Water / Water Purification
**Location**: Chennai
**Job Type**: Full-time
**Experience**: 0-3 years
**Language Requirement**: Fluent in [English / Hindi / Local Language]
**About the Role**:
We are looking for enthusiastic and customer-focused **Voice Process Executives** to join our team in the water manufacturing industry. This role involves managing inbound and outbound calls to support customers, handle product/service inquiries, and assist in sales and order coordination.
**Key Responsibilities**:
- Handle customer inquiries regarding water delivery, product installation, servicing, or complaints.
- Make outbound calls for order confirmations, renewals, or promotional campaigns.
- Coordinate with internal departments (sales, logistics, service) to ensure smooth customer experience.
- Record customer interactions and update CRM tools accurately.
- Follow up on leads and support field sales teams with backend coordination.
- Ensure a high level of customer satisfaction and service quality.
**Requirements**:
- 0-3 years of experience in voice-based customer support or telesales.
- Excellent communication skills and a pleasant telephone manner.
- Basic computer knowledge and familiarity with CRM tools preferred.
- Ability to multitask and resolve issues efficiently.
- Knowledge of water products (RO systems, packaged water, etc.) is an advantage.
**Benefits**:
- Training and onboarding support
- Friendly and professional work environment
- Opportunity for career growth in a growing industry
**Contact HR** : 8122207679, 9092717196
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Do you have experience in Sales Support______?
**Experience**:
- Customer support: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8122207679
Application Deadline: 07/06/2025
Expected Start Date: 07/06/2025
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