Customer Care Executive

1 week ago

Jaipur Rajasthan, India Eat Better Ventures Pvt Ltd Full time

**Responsibilities**
- Resolve customer issues in a timely and satisfactory manner
- Provide product information and assistance to customers
- Assist customers with placing orders and processing returns or exchanges
- Escalate complex issues to the appropriate department for further resolution
- Maintain accurate and up-to-date customer records
- Collaborate with other team members to improve customer service processes and procedures
- Proactively reach out to customers to ensure their needs are being met
- Follow up with customers to ensure their issues have been resolved to their satisfaction
- Keep abreast of product updates and new features to better assist customers

**Requirements**:

- Proven customer service experience
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Knowledge of customer service principles and practices
- Proficient in using customer service software and databases
- Ability to remain calm and professional under pressure
- Ability to work independently and as part of a team

**Job Types**: Full-time, Permanent

**Salary**: ₹9,195.94 - ₹31,533.94 per month

Schedule:

- Day shift

Work Location: In person

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