Associate - Martech Global Web Publishing

Specialist - Global Investment Web Publishing - IN

The position will be responsible for the relationship between data partners and online publishing vendors tasked with publishing of related performance data. The individual in this position will possess basic knowledge of custom financial products and web publishing. With a publishing perspective, this person will support new business offerings and enhancements and be immersed in all new related online investment publishing offerings. For new offerings or changes to existing services, the SME will manage small projects for implementation or change, both internally and with vendors.

Key Responsibilities and Duties
- Manage work intake forms for Investment Publishing online content including troubleshooting performance number discrepancies for 10,000 fund pages
- Coordinating with online vendor to open tickets for errors showing online in the vendor territory of pages
- Compliance/RP submissions for new and recurring production work
- Managing the fund addition / change process for fund information to show online (new plans, plan changes in fund lineups, etc.)
- Quarter-end process - fact sheets, QDIA fact sheets, CP fact sheets (PDFs) production duties to update quarterly numbers
- Quarter-end process - QIU production duties to update quarterly numbers
- Supporting QDIA maintenance (changes in QDIA fact sheet PDF lineups)
- Redirecting retail/brokerage/life insurance data changes to appropriate IT staff and opening internal tickets to monitor
- Support possible increase in CIT availability (SECURE 2.0)
- Support growth in RetirePlus implementations by helping to troubleshoot data that is published online Publish content to our public-facing websites
- working in multiple content management systems, including Adobe Experience Manger (AEM), Oracle Web Center Sites (FatWire), and Sitecore (preferred)
- Communicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed
- Manage multiple projects, multiple internal clients and multiple workflow environments simultaneously
- Develop expertise in the user interfaces of all our web publishing systems, the different environments of each, what work is done in which environments, and how they interact
- Maintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients
- Support the QA and testing of new templates, template changes and new functional elements released by Development partners
- Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
- Articulate to non-technical clients what Investment Publishing supports, and does not support, and provide suitable alternatives for non-supported requests
- Partner with the Web Production Support team as the Web Publishing Team, communicating outages and elevating larger production issues

Educational Requirements
- University (Degree) Preferred

Work Experience
- 3+ Years Required; 5+ Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level

7IC

Related Skills

Accountability, Adaptability, Continuous Improvement Mindset, Digital Savviness, Marketing Automation, Problem Solving, Process Management, Project Management, Relationship Management, Vendor / Partner Management

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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