Wintel System Administrator

Wintel System Administrator

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Who we are**:
**HPE PointNext **is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation - giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

**What you will do**
Job Responsibilities/KRA of Windows Admin

Server Monitoring
- Perform 24 X 7 monitoring of all the servers in the Customer data center for the following parameters by polling the servers every five minutes:

- Availability of the server hardware pre-failure and post-failures
- Disk space utilization
- Memory utilization
- Processor utilization
- Network utilization related to the server
- Server Hardware Health Checks
- Health check of Production Environment
- Monitor log files
- Monitor critical services
- Validate alerts for False-Positives
- Log tickets in the service desk system for valid alerts

Server Administration
- Hardening documents creation and management. Ensure hardening guidelines are followed before releasing into production Customer to provide existing hardening document
- Migration of server OS from existing version to latest recommended version.
- Daily server checklist to be maintained every day and all errors related with services to be checked & appropriate actions to be taken.
- Provide monthly reports with the service uptime and calls status.
- System health check by tool provided by Customer.
- Vendor Coordination services for Hardware break fix for all servers as per the severity levels defined for equipment.
- Orderly system start-up and shutdown as per predefined procedures.
- User Account Administration.
- Monitor CPU utilization, disk space usage, services and server logs etc. using daily checklists.
- Coordination of installation of new servers / services as per business requirements.
- Configuring the print servers and resolving printing problems of the users. To ensure that all services (e.g., Domain / DNS / DHCP / Mail / VPN / FTP services are up and running). Ensure the uptime of these services as per SLA.
- Update ERD, OS backups after any critical change/ quarterly basis (whichever is earlier).
- Antivirus management for all the Servers.
- Incident management for server incidents. Root cause analysis for problem management to be carried out.
- Third party vendor management.
- Adhere to the security standards and policies of Customer.
- Manage availability (measure uptime, monitor service, report)
- Performance monitoring of servers on daily\weekly basis & actions for non-performance will be analysed.
- Performance analysis of servers.
- Scripts for ease of operations management.
- Coordinate for installation of any remote software or hardware required to
- secure remote connectivity to servers.
- OS installation and up gradation, including firmware up gradation, Patch
- installation & management of software's.
- Review and recommend software patch and/or service pack implementation.
- Schedule required downtime for maintenance, and patch installation.
- Test and verify OS software patches, fixes or enhancements for in-scope servers
- Check that appropriate version of all appropriate patches, and all appropriate device drivers
- Patch installation of software's beyond the baseline will be done based on the
- SOP's provided by Customer (However this would be routed through the
- change management process and might attract a PCR based on volume and timelines, to be discussed and agreed during such implementation)
- Escalate disk, file and share incidents as needed in accordance with the incident management
- Monitor storage devices associated with in-scope systems
- Install and configure DAS (Disks, Volumes and Partitions) under the guidelines of the ITSM change process. (Customer to provide necessary guidelines and policies)
- Check that server backup requirements are appropriate, as impacted by any change management activities involving direct-attached or shared storage moves, adds, or changes.
- Troubleshoot the logical and physical disk configurations when an error condition or event is detected, as escalated via the incident management process.
- Monitor and manage share ownership and privileges and communication to end-users of normal
- Management of DNS servers, along with synchronization between primary secondary and DR DNS.
- Provide regular reports detailing storage changes, exceptions, or incidents.
- Run/monitor native operating system or Customer-provided defragmentation utilities and procedures.
- Respond to user requests for share creation
- Provide data owner with the information on share creation or modification.
- Will take reasonable measures to confirm that only authorized users have access to Customer's environment.
- Refrain