Client Servicing Executive

2 days ago

Thane, India Impulse Digital Full time

Core Mission:
Act as the key link between clients and internal teams, ensuring smooth communication, timely project execution, and high client satisfaction. Support senior account managers in maintaining relationships and delivering successful campaigns.

**Responsibilities**:

- Serve as the primary support contact for clients, assisting in understanding their requirements and relaying them to internal teams.
- Coordinate project timelines, deliverables, and approvals between clients and teams.
- Ensure smooth execution of campaigns by following up on tasks and deadlines.
- Assist in preparing reports, presentations, and campaign performance updates.
- Address client queries and escalate concerns when necessary.
- Support in identifying client growth opportunities through upselling and cross-selling services.

Qualifications & Requirements:

- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 1-2 years of experience in client servicing, preferably in an agency or service-based industry.
- Strong understanding of client relationship management and project coordination.

**Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving mindset and attention to detail.
- Ability to work collaboratively with teams and manage client expectations.
- Basic understanding of marketing and digital strategies.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is the notice period you need to serve?
- What is your current CTC (LPA)?
- What is your expected CTC (LPA)?
- Where do you stay?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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