Customer Service Executive Gsc’s

2 weeks ago

Kolkata, India HSBC Full time

UK CMB Financial Support Team - Back-Office

**Open positions**:1

**Role Title**:Customer Service Executive GSC’s

**Global Career Band**:8

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role **Customer Service Executive.**

**Principal responsibilities**:

- Ensure quality and productivity standards are maintained
- Ability to learn and implement the process updates or changes quickly and accurately
- Ability to understand and interpret numeric data
- Ability to multi-task
- Support achievement of team objectives
- Participate in the development of cohesive teams
- Foster development of co-workers
- Contribute to the creation of a supportive work environment driven by people centric values
- Build professional relationships with colleagues in other areas

**What you’ll do**:

- Ensure quality and productivity standards are maintained
- Ability to learn and implement the process updates or changes quickly and accurately
- Ability to understand and interpret numeric data
- Ability to multi-task
- Support achievement of team objectives
- Participate in the development of cohesive teams
- Foster development of co-workers
- Contribute to the creation of a supportive work environment driven by people centric values
- Build professional relationships with colleagues in other areas

Requirements

**Qualification**:

- Graduate in any discipline minimum. Higher qualification not a bar provided aspirations are commensurate with the position
- 18 + months in current role
- Strong MS Office Skills (Excel, PowerPoint, Word)
- Excellent written and verbal communication skills
- Displays ownership and accountability while dealing with accounts and ensures the right outcome is achieved in the agreed timelines
- Quick learner and adapts easily to ever changing environment
- Shift-pattern flexibility
- Proficient knowledge in Microsoft Excel, Word and Power point.
- Good presentation skills.

**Issued by HSBC Electronic Data Processing (India) Private LTD

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