
Customer Support Representative
1 week ago
**Key Responsibilities**:
- Provide accurate and effective solutions to customer issues, complaints, and requests.
- Troubleshoot product or service issues and guide customers through resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Ensure all customer inquiries are handled efficiently, escalating issues when necessary.
- Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
- Collaborate with other departments (e.g., technical support, sales) to resolve issues and provide feedback for product improvements.
- Stay updated on product/service knowledge to provide accurate information to customers.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Contribute to team goals and customer satisfaction metrics.
- Be part of sales also
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9875929457
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