Scrum Master I

Role Proficiency:
Partner with up to two business and technology teams to plan and execute tactical and strategic efforts; delivering the business vision.

Outcomes:

- Team coordination: Ensure teams operate to agreed team cadence. Provide support to help teams reflect learn and improve on their Agile practice
- Dependency coordination: Support teams to ensure smooth collaboration among ‘extended’ team members wherever required and enable clear visualisation of dependency blockers
- Track and manage team Visual Management Boards: Help teams maintain their team data and collateral; keeping them relevant over time to changing needs of the business
- Continuous improvement: Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices
- Support Product Owners in each team to engage inform influence and negotiate with stakeholders using product backlogs (prioritized based on value) as the basis for discussions.
- Work with the Agile coach to ensure alignment to Agile values and principles.

Measures of Outcomes:

- Percent of increase in Agile maturity as defined by the maturity tools i.e. adoption of Agile practices and participation within the team
- Percent of achievement in OKRs or KPIs as defined for project / program
- Number of contributions to Scrum Master guilds to improve Agile adoption; creating sustainability

Outputs Expected:
Change Agent:

- Facilitate team events to drive Agile practices (e.g. daily stand up
sprint planning
sprint reviews and sprint retrospectives).
- Conduct regular check
- ins with all team members to provide performance feedback and offer coaching and mentoring
- Create and maintain team metrics to monitor and measure teams performance (e.g. Velocity
Burndown
CFD’s
cycle time
etc)
- Coach the team
the product owner and business stakeholders on Agile practices and processes (e.g. methodology
acceptance criteria
user stories
estimation
etc.)
- Provide training for the team on Agile concepts
various practices and frameworks
as required
- Effectively use a variety of collaboration tools (e.g. Mural
Miro
MS Teams
Zoom
etc) to stimulate collaboration and transparency

Skill Examples:

- Understand the business requirements and interact with SMEs at various stages of development
- Understand the customer's technology landscape and requirements
- Identify improvements for the release management process release schedule and plan
- Understand RACI Matrix and Governance Framework for related projects
- Promote continuous knowledge management
- The ability to cut through unnecessary work and focus only on the essentials
- Exhibits sound judgment under pressure with the ability to remain calm under stress
- Possesses motivation and coaching skills; guiding and supporting teams throughout a project
- The ability to think and make decisions quickly in rapidly changing circumstances
- A true Servant leader with the relevant skills and competencies
- Demonstrate conflict resolution skills to effectively facilitate the team business stakeholders and project delivery.

Knowledge Examples:

- Passion for Agile software development.
- Understanding of fundamentals of software development processes and procedures.
- Recognizing the value of commitments to delivery made by a development team.
- Comprehension of incremental delivery and the benefit of metrics.
- Understand the necessity of backlog tracking and grooming burndown metrics velocity and task definition.
- Familiarity with common Agile practices and better development practices
- Willingness to adhere to and promote adopted methodologies tools and standards to ensure consistency and compliance with defined standards.

Additional Comments:
excellent knowledge of the scrum framework, with all its artifacts and techniques. You’ll also need the ability to coordinate people and projects (occasionally facilitating changes) with your mind set on deliverables. If you’re a strong communicator, a capable leader and your’re invested in Agile frameworks, we’d like to meet you. Responsibilities Manage each project’s scope and timeline Coordinate sprints, retrospective meetings and daily stand-ups Coach team members in Agile frameworks Facilitate internal communication and effective collaboration Be the point of contact for external communications (e.g. from customers or stakeholders) Work with product owners to handle backlogs and new requests Resolve conflicts and remove obstacles that occur Help teams implement changes effectively Ensure deliverables are up to quality standards at the end of each sprint Guide development teams to higher scrum maturity Help build a productive environment where team members ‘own’ the product and enjoy working on it Requirements and skills Experience in a scrum master role Familiarity with software development Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement) Good kn