Associate - Agility Tools

**JOB DESCRIPTION**

The **Agility Tools Analyst** will help reinforce enterprise Agility tools for Chase Card Services, build tool knowledge, partner with the Card Agility tools team to establish enterprise standards, design Card Services specific standards, collaborate with Agility partner areas to identify usage opportunities, and drive overarching Agility tools uplift to continuously adapt and evolve the organization. As an Agility Tools Analyst, you understand how beneficial the effective usage of Agility tools like Jira, Jira Align, financial planning tools, whiteboarding tools, etc. can be to the success of planning and delivery.

The Agility Tools Analyst will be a part of the **Card Agility Office**. The Card Agility Office is a collection of Agility leaders who will partner with the Chase Card Services leaders and teams across Product, Technology, Design, and Data in improving delivery practices in a healthy and sustainable way. Our goal is to help the organization deliver more consistently and with higher quality while keeping a focus on customer needs and the employee experience. Agility is a means to this end; Agility is not the goal.

Job Responsibilities
- Work with Agility Leads, the Product Portfolio Office, and other Product Leaders to ensure effective tool practices are taking place across all levels of the organization to support organizational effectiveness and delivery - including process enablers (Risk, Compliance, Planning, Metrics, Reporting, and other partner teams)
- Ability to identify inconsistencies in knowledge and tool usage across Card Products. Expertise in devising actionable plans to enhance performance and provide coaching as necessary and influence others to pursue improvement opportunities, implement a recommended course of action, or accept recommendations/ideas
- Develop recommendations to change behaviors, improve consistency, and optimize for the delivery of value across Products. Able to evaluate and explore data trends and inconsistencies to arrive at data driven recommendations.
- Strong analytical acumen, capable of synthesizing diverse data points, drawing out meaningful insights, and effectively communicating a compelling narrative that may not have been immediately evident.
- Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design ways, with the Card Agility Office the tools can be used to solve problems
- Proactively identify, understand, and escalate to the Card Agility Office, approaches to uplift Card Services-wide understanding of how the tools are used in our business

Required qualifications, capabilities, and skills
- 3+ years of experience within an enterprise product or technology environment
- 3+ years of experience in Jira/Jira Align and enterprise Agility practices
- Ability to deliver engaging customized content for varying audience types and needs
- Strong comprehension of scaled agile delivery frameworks and patterns

Preferred qualifications, capabilities and skills
- Certification in agile delivery frameworks (preferred) or agile coaching (preferred)

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organi