Captain - F&b Service

23 hours ago

Kochi Kerala, India Hedge Cafe & Club Pvt Ltd Full time

**CAPTAIN - F&B SERVICE**

The Restaurant Captain is responsible for supervising restaurant operations, ensuring high-quality service, and maintaining customer satisfaction. This role involves managing staff, coordinating table service, handling guest inquiries, and assisting in daily restaurant activities to enhance the overall dining experience.

K**ey Responsibilities: Guest Service & Operations**:

- Greet guests warmly and escort them to their tables.
- Ensure excellent customer service and guest satisfaction.
- Take food and beverage orders, ensuring accuracy and efficiency.
- Provide menu recommendations and answer guests' queries about dishes, ingredients, and special offers.
- Coordinate with kitchen staff to ensure timely service.
- Handle guest complaints and resolve issues professionally.
- Monitor the cleanliness and ambiance of the restaurant.

Team Supervision & Coordination:

- Supervise service staff and ensure smooth service flow.
- Assign duties and stations to service staff based on operational needs.
- Conduct briefings before shifts to inform the team about special menu items, promotions, and service standards.
- Train and mentor new staff on restaurant protocols and customer service skills.
- Ensure compliance with health and safety regulations.

Skills & Qualifications:

- Previous experience as a Restaurant Captain, Head Waiter, or similar role.
- Strong leadership and communication skills.
- In-depth knowledge of food and beverage service.
- Ability to handle high-pressure situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
- Proficiency in POS systems and basic computer knowledge.
- Excellent interpersonal skills and a customer-focused attitude.

Education & Experience:

- High school diploma or equivalent (hospitality-related certification is a plus).
- Minimum of 2-3 years of experience in a fine dining or casual dining restaurant.
- Experience in supervising and training staff.

Work Environment & Schedule:

- Flexible work schedule, including weekends and holidays.
- Ability to stand and walk for extended periods.
- Fast-paced restaurant environment requiring multitasking.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Experience**:

- Restaurant Captain: 2 years (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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