L2/sme Application Eng

5 days ago

Gurgaon, India Comviva Full time

**Education qualification**

Graduate-B.tech/B.E

**Description**

**We are looking for **passionate people willing to work in a dynamic high growth environment. If you are passionate and love challenges while growing your career, there has never been a better time to join us.

**Skills**
- Advanced Troubleshooting skills in Linux/Solaris/Oracle/Cluster/Rack /Java/Tomcat/TCP/IP
- Knowledge of DB Performance reports (AWR/ADDM/ASH) / Storage Performance Reports (NAR Analysis)/OS Tuning Parameters/TCP Dump /Java Thread Dump
- Awareness of Hardware Issues related to server/storage/switches/Load Balancer/Network etc
- Knowledge of AWS/Azure/DevOps
- Good knowledge of Mobiquity & Pretups

**Roles and Responsibilities**
- Participate in local Ops Reviews
- Support & coordinate in preparing RCAs with backend support team
- Support & coordinate for all CRs to implemented on the system with Client & backend support team and L1 Team
- Drive Product and Process Quality Improvement
- Minimizing Customer escalations proactively with proper customer response and updates
- Analysis of Issue while escalating to L3 level/SMEs
- Maintain Key Accounts - Governance Model and Mechanism
- PPI score improvement
- Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool
- Support Ticket Reduction (Normalized as Average number of tickets per installation)
- Automation on the product/process to reduce manual efforts/misses

**Education qualification**

Graduate-B.tech/B.E

**Description**

**We are looking for **passionate people willing to work in a dynamic high growth environment. If you are passionate and love challenges while growing your career, there has never been a better time to join us.

**Skills**
- Advanced Troubleshooting skills in Linux/Solaris/Oracle/Cluster/Rack /Java/Tomcat/TCP/IP
- Knowledge of DB Performance reports (AWR/ADDM/ASH) / Storage Performance Reports (NAR Analysis)/OS Tuning Parameters/TCP Dump /Java Thread Dump
- Awareness of Hardware Issues related to server/storage/switches/Load Balancer/Network etc
- Knowledge of AWS/Azure/DevOps
- Good knowledge Mobiquity & Pretups

**Roles and Responsibilities**
- Participate in local Ops Reviews
- Support & coordinate in preparing RCAs with backend support team
- Support & coordinate for all CRs to implemented on the system with Client & backend support team and L1 Team
- Drive Product and Process Quality Improvement
- Minimizing Customer escalations proactively with proper customer response and updates
- Analysis of Issue while escalating to L3 level/SMEs
- Maintain Key Accounts - Governance Model and Mechanism
- PPI score improvement
- Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool
- Support Ticket Reduction (Normalized as Average number of tickets per installation)
- Automation on the product/process to reduce manual efforts/misses

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