Am Ops- Noida

**Walk-in drive on 14th December (Wednesday)**

**Skill set 1 year exp in Supervisor role. Preference - from healthcare background, denial mgt, claim appeals, claim dispute.**

**Exp in Team handling role is a mandate.**

**Salary 8.8 Fixed
**Responsibilities**:
We are currently looking for dedicated professionals to fulfill the following job responsibilities:

- Independently manage a team of 20-25 frontline staff who will be working on escalated claim reimbursement issues filed by providers and will be doing provider callbacks
- Formulates business and developmental goals for his team
- Ensure that performance metrics are achieved
- Building and maintain an effective Team environment
- Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)
- Coordinate with the Team to identify process improvement opportunities
Monitor, measure and report Team performance metrics and implement Team incentive programs
- Deliver/facilitate training (both new and ongoing)
- Partner with leadership to promote department revenue and business objectives
- Routinely analyze quality results to report error trends
- Identify root causes of errors and opportunities for defect reduction
- Analyze and develop overall improvement plans (department and individual)
- Administrative responsibilities as assigned
- To ensure client satisfaction by the delivery of quality services and quality products
- To review the MIS reports and take corrective steps to strengthen the productivity / people
- To appraise the performance of the team members at the regular intervals
- Recommend the rewards / incentives to the employees in token of the appreciation / recognition based on the performance
- To appraise the performance of the team members at the regular intervals
- To allocate shifts, sanction compensatory off and weekly off's to the subordinates
- Interacting with the onshore team to understand and capture all requirements of the process
- Administrative responsibilities as assigned to handle sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the companys code of conduct
- Review of the Standard Operating procedures for all the processes and propose updates as needed
- Responsible to prepare and review the weekly and monthly Quality Dashboards with onshore and offshore stakeholders

**Eligibility Criteria**:

- 5- 7 years of experience in international Customer Service Field. Should be working in BPO/KPO.
- Min of 18-24 months experience in Team Handling (Min Span of 15 people). Should be handling a team doing international calling (preferably US/UK)
- Very strong communication skills and exposure to international calling (US/UK)
- Should have bachelors degree.
- Excellent Interpersonal skills.
- Strong Proficiency in MS Office.
- Strong orientation towards Quality.
- Sound Reporting/ MIS Skills.
- Exposure to all the facets of Operation Management.
- Open to Night Shifts.
- Role:
Operations - Other
- Salary:
8,00,000 - 8,50,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Customer Success, Service & Operations
- Role Category:
Operations
- Employment Type:
Full Time, Permanent
- Key Skills

bpo

claim appeals

team handling

Denial Management

healthcare

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

**Company Profile**:

- Orcapod Consulting Services
- Urgent Hiring for Fortune 5 Company for AM Operations

**Skill set 1-year exp in Supervisor role. Preference - from a healthcare background, denial mgt, claim appeals, claim dispute.**

**Should have Exp in Team handling role is a mandate. (min1 year in BPO)**

**Salary 8.8 Fixed
**Total experience in BPO**:
**Experience in team handling**:
**Current CTC**:
**Expected CTC**:
**Notice period**:
**Will you be able to attend the face to face interview on 14th December in Noida:
- Thanks & Regards
- Shikha