Client Service Associate

2 days ago

Thane, India Modicle Studios Full time

**Job Title : Client Support Executive.**

**A Client Care Executive** serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

**Key Responsibilities**
- **Customer Support**:

- Resolve queries and provide accurate information about products, services, and company policies.
- Escalate unresolved issues to the appropriate departments.
- **Problem-Solving**:

- Investigate customer complaints and identify solutions.
- Process returns, refunds, or exchanges as per company guidelines.
- **Documentation**:

- Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
- Update customer accounts and ensure data accuracy.
- **Customer Engagement**:

- Build rapport and establish trust with customers.
- Provide personalized support to ensure customer satisfaction.
- Provide information about services and actionable along with deadlines.
- Help Client know the progress on the jobs assigned.
- **Feedback Collection**:

- Gather and document customer feedback for product or service improvements.
- Share insights with management for process enhancement.
- **Sales Support (Optional)**:

- Upsell or cross-sell products and services, if applicable.
- Assist with placing orders and tracking deliveries.
- Client onboarding process
- Payment follow up with the clients.

**Required Skills and Qualifications**
- **Educational Requirements**: :Graduation mandatory.

**Key Skills**:

- Excellent verbal and written communication.
- Active listening and empathy.
- Problem-solving and conflict-resolution skills.
- Multitasking and time management.
- Familiarity with CRM software and MS Office Suite.

**Experience**:

- Preferred: 1-2 years in a similar customer-facing role.

**Language Proficiency**:

- Fluency in the local language and English is often required.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

  • Client Servicing

    1 week ago

    Thane, India Telex Advertising Full time

    **About the Role**: We are hiring an Enthusiastic Junior Client Service Executive to help us keep growing. If you really want to excel in the Advertising field, then it's really a great place to explore! **Requirements**: 1. Develop proper Professional conversation with clients 2. Doing follow up with clients & maintaining records. 3. Suggesting Other...

  • Client Servicing Executive

    2 weeks ago

    Thane, India BIID Full time

    **Job Summary**: Location: Dombivali **Key Responsibilities:Client Relationship Management**: - Serve as the primary point of contact for clients, ensuring a high level of service and satisfaction. - Build and maintain strong, long-lasting client relationships by understanding their needs and addressing their requirements promptly. - Regularly check in...

  • Client Servicing Executive

    2 weeks ago

    Thane, India HR POWER PAK Full time

    **Position**: Client Servicing executive **Experience**: 2-5 years **Qualification**: Any graduate **Salary**: 15k - 50k **Location**: Sion **Job type**: Work from office **Industry preferred**: Any **Working days**: Monday - Saturday (10am - 7pm) **RESPONSIBILITIES**: - Negotiation skills when presenting clients with a contract and establishing...

  • Client Servicing Executive

    4 days ago

    Thane, India Ideamagix Full time

    Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client. - Develop open and effective channels of communication with each client that can be employed by other departments as well. - Coordinate internal projects and determine the best utilization of resources to increase customer...

  • Client Servicing Executive

    2 days ago

    Thane, India The Ideagator Full time

    **Roles & Responsibilities** - Build and maintain strong, long-lasting client relationships. - Understand client business goals, brand guidelines, and marketing strategies. - Serve as the lead point of contact for all client account management matters. - Coordinate with internal teams (creative, SEO, PPC, content, social media) to ensure timely delivery of...

  • Client Servicing Executive

    1 week ago

    Thane, India Trinity Empowerment Full time

    Key Responsibilities: 1. Act as the primary point of contact for assigned clients, ensuring their requirements are met. 2. Coordinate with internal teams (designers, content creators, ad managers, etc.) to execute digital marketing campaigns. 3. Assist in creating client reports, proposals, and presentations. 5. Gather client feedback and work on...

  • Customer Service Associate(Wfh)

    2 weeks ago

    Thane, India Disha Services Full time

    Job Title - Customer Service Associate( Work From Home) No. of Openings - 10 Company Profile -We are a 29 years old Recruitment & Training Consultancy Firm. This Vacancy is for our Client, an Internationally Reputed IT enanbled Service Industry * JD: Calling to Prospects Solving customer Queries maintaining Database working Days-5 in 2 Rotational

  • Client Service Representative

    4 days ago

    Thane, India The Ideagator Full time

    **Roles & Responsibilities** - Build and maintain strong, long-lasting client relationships. - Understand client business goals, brand guidelines, and marketing strategies. - Serve as the lead point of contact for all client account management matters. - Coordinate with internal teams (creative, SEO, PPC, content, social media) to ensure timely delivery of...

  • Client Representative

    2 weeks ago

    Thane, India Dexterous Incorporation. Full time

    We provide face to face marketing services to various clients from diverse range worldwide market segments.To make it a success, we associate with people who are entrepreneurial mind-set & have self-driven goals, more ambitious and who are career oriented. Our company deals clients servicing, sales and marketing tied to many accredited and celebrated brands...

  • Client Servicing Support

    4 days ago

    Thane, India SalesPropel Full time

    **Kotak Securities****: Full Time Thane, Mumbai Posted 5 months ago **Designation - Executive** - Providing Techno-Functional Support for all Client production Queries. - Responsible for maintaining Incident management process within organization. - Responsible for resolving all Client Queries within organization defined TAT - Liaise with Various Stake...