Executive IT Support

1 week ago

Thane, India AGS International Full time

**About the Role**
- The Incumbent will be responsible for day to day IT operations, maintaining uptime of IT
infrastructure.
- The person will report to the User Group Manager.
- The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external
stakeholders.

**Responsibilities**:

- Should be able to troubleshoot laptops, desktops, chromebook, firewall, router, printer etc

(Knowledge of Windows and Chrome OS is a must)
- Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration, Data Migration etc.
- Acts as a focal point for all IT related needs & queries for the branches.
- Good knowledge of video conferencing, Hangout meet, google drive etc.
- Resolving queries as and when required by providing assistance as per defined SLAs
- Service level agreement, vendor management, incident management, problem management and asset management.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Shall be flexible to report / work and handle multiple offices in Mumbai.
- Providing assistance on Windows Power Shell, setting up Network Printer/Scanner, Data Recovery, Local Lan Setup (Punching IO, Crimping Cat6 Cables along with Wall Mounted Rack fitting & Dressing, Updating knowledge on Tech-News daily, R&D for any New Issues/Problems.
- To work on ad-hoc projects as per the business requirements.

**Key Result Areas**:

- Ticket Resolution as per defined SLAs
- Service level agreement
- Vendor management
- Timely Incident & Asset management

**Competencies (Skills essential to the role)**:

- Ability to do root cause analysis and propose solutions
- Problem solving
- Accountable and responsible
- Flexible

**Educational Qualification / Other Requirement**:

- Graduate
- Work Experience**:Minimum 2 years required**.
- Knowledge of G**oogle Suite, Windows & Chrome OS (mandatory)**
- Salary upto 4 LPA*
- Location: Thane*

**Salary**: Up to ₹400,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have minimum 2 years of experience in IT Support?

**Education**:

- Bachelor's (required)

**Experience**:

- IT support: 2 years (required)
- Operating systems: 2 years (required)
- Google Suite, Windows & Chrome OS: 2 years (required)

**Speak with the employer**
+91 8291228917

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