Customer Relationship Associate

14 hours ago


Kochi Kerala, India Voxbay Full time

**Responsibilities**
- Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
- Understand clients' business objectives, challenges, and industry trends to provide tailored solutions.
- Act as a strategic advisor, ensuring clients maximize the value of our products and services.
- Handle client concerns and resolve issues promptly to enhance customer satisfaction and retention.
- Identify opportunities to upsell and cross-sell products or services to increase revenue.
- Collaborate with the sales team to acquire and onboard new key accounts.
- Conduct regular business reviews with clients to assess satisfaction, performance metrics, and areas for improvement.
- Monitor key account performance, analyze market trends, and develop data-driven strategies for growth.
- Prepare and present reports on account performance, sales progress, and customer feedback.
- Work cross-functionally with internal teams (sales, marketing, operations, product, and support) to ensure seamless service delivery.

**Requirements**:

- Bachelor's degree in Business Administration, Sales, Marketing, or a related field
- 6 Months to 2 Years in Key Account Management, Business Development, or a similar client-facing role.
- Proven track record of successfully managing key accounts.
- Strong negotiation, communication, and interpersonal skills.
- Ability to develop and execute strategic account management plans.
- Analytical mindset with proficiency in data interpretation and reporting.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in CRM software.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off

Work Location: In person



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