Telecaller

2 weeks ago

Kollam, India MALIEAKAL ELECTRONICS Full time

**JOB SUMMARY**

The Tele calling Executive (Sales) handles inbound/outbound calls to generate leads, drive conversions, and maximize repeat sales from Malieakal Electronics’ customer base. This role focuses on funneling existing customers toward new purchases through happy calls, promotions, and CRM-driven follow-ups.

**DUTIES & RESPONSIBILITIES**

**Call Handling & Responsiveness**
- Answer 100% of incoming calls within 3 rings during shift hours.
- Adhere to call scripts for product inquiries, service requests, and complaints.
- Transfer urgent service requests to the service team within ≤1 minute.

**Lead Capture & Qualification**
- Capture complete customer details (name, contact, product interest, budget) in CRM.
- Categorize leads as:

- Hot: Ready to purchase in 2-3 days.
- Warm: Potential purchase in 5-7 days.
- Ensure ≥95% accuracy in CRM entries.

**Funnelling Existing Customers**
- Introduce new products related to their last purchase.
- Offer discounts to encourage repeat buys.
- Tag interested customers in CRM for quick follow-up.

**Follow-Up & Retention**
- Schedule post-purchase feedback calls within 24 hours of delivery.
- Follow up on service requests (repair status, installation updates).
- Offer promotions (e.g., discounts on accessories) to encourage repeat purchases.

**Reporting & Compliance**
- Update CRM daily with call logs, lead status, and resolutions.
- Submit weekly reports on leads generated and common queries.
- Escalate unresolved complaints (e.g., defects, delays) immediately.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kollam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- sales/tele - calling: 1 year (preferred)

Work Location: In person

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