Ciel/stf/26700: Network Data Admin

5 days ago


Mumbai, India CIEL HR Services Full time

Key skills required for the job are:

- Network Data Admin-L2 (mandatory).
- Ensure proper communication and quick resolution.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Able to work on Knowledge acquisition and updates to related documents



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