Customer Support Executive-telugu

2 weeks ago


Bengaluru Karnataka, India Lokal App Full time

**Responsibilities**:

- Respond to customer inquiries promptly and effectively in Telugu.
- Assist users with app functionality and troubleshoot any issues they encounter.
- Provide insightful feedback gathered from customer interactions to improve services.
- Document customer queries and resolutions accurately for record-keeping.
- Collaborate with team members to resolve complex issues efficiently.
- Maintain high levels of customer satisfaction and strive for excellence in service delivery.
- Engage users to foster a positive relationship and build community trust.

**Requirements**:

- Fluency in Telugu and proficiency in English, both written and verbal.
- Experience in customer support or a related role is highly desirable.
- Excellent communication and interpersonal skills.
- Ability to stay calm under pressure and handle customer complaints gracefully.
- Familiarity with customer support tools and software.
- A strong commitment to customer satisfaction and a proactive approach to problem-solving.
- Team-oriented with good organizational skills and attention to detail.
- BYOD (Bring Your Own Device) required

**Benefits**
- Private Health Insurance
- Paid Time Off
- Training & Development
- Performance Bonus


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