Customer Support Executive

1 week ago


Bengaluru Karnataka, India CrossBeats Full time

**Role: Customer Support Executive**

**Location: Bengaluru, Karnataka (On-site)**

**Day-to-Day Responsibilities**

**1. Voice Support**: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.

2. **Issue Resolution**: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.

**3. Communication**: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.

**4. Documentation**: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

**5. Feedback Collection**: Gather customer feedback and report insights to improve service quality and customer satisfaction.

**6. Compliance**:Adhere to company policies, procedures, and quality standards while handling customer interactions.

**Requirements**:

- Experience : Minimum of 1 year of experience in a customer service voice process role.
- Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.
- Skills: Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.
- Tech-Savvy: Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.
- Customer Focused: Ability to handle challenging situations with professionalism and empathy

Pay: ₹11,851.57 - ₹20,000.00 per month

Expected Start Date: 22/09/2025



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