Guest Service Associate

4 days ago

Mumbai, India Passcode Hospitality Pvt. Limited Full time

Set up tables up to our standards as per side work description
- Mark tables appropriately to food order for each course
- Set up the dining table and or tray according to the order accurately in a timely manner
- Deliver in-room dining order to the guests in a timely manner, within the quoted time
- Provide excellent service at all time to all of our guests
- Assist Guests courteously and efficiently, providing service for any guest’s request
- Extensive knowledge of food and beverage in order to assist guests with suggestions and up-sell our product, including liquors and cocktails.
- Pick up the table after the use by the guests or as per guest’s request.
- Do all the side works and preparations of the equipment for the continuation of the operation
- Make sure that all silver and glasses are wiped and spotless
- Check accuracy of order before delivering - be sure it is complete.
- Make sure that all product served are accounted for on the final bill before presenting it.
- Verify guest satisfaction before leaving the room
- Anticipate guest needs, as to where guests will never have to ask for anything
- Attend all food and beverage training classes
- To wish each and every guest a good day/evening before departing the room
- At the end of the shift deliver all checks and report to the appropriate place according to rules
- Setting and maintaining the In-Room dining environment and material perfectly clean as per side work description.
- Following the posted opening and closing duties and side work sheet
- Attend daily pre-meal/communication meeting
- Attend monthly department meeting
- Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
- Generate a good atmosphere

**Salary**: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Experience in hotels and restaurants.

**Education**:

- Bachelor's (preferred)

**Experience**:

- 1 year (required)

**Speak with the employer**
+91 7045727030

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