Ticketing Agent

2 weeks ago

Mumbai, India Akbar Offshore PVt. Ltd Full time

Add telephone requests to Breezer tool.
- Acknowledge requests in a timely manner.
- Search for lowest fare across PCCs using GDS and prepare a quote for ticketing request balancing between offering lowest fares and maximising commission earnings for the company.
- Send Quote to the prospect / customer with accurate information about airfare, terms and conditions of transit, and required documentation to enable booking.
- Follow-up on quotes sent to the prospect / customer to ensure conversion.
- Complete the booking and send out the tickets with accurate information about airfare and terms and conditions of transit, ensuring that all necessary information is entered accurately.
- Ensure that bookings are made without ADM / losses on tickets.
- Provide exceptional customer service to ensure repeat business and no escalations.
- Any other job assigned by the reporting lead / manager.

**Job Type**: Regular / Permanent

**Salary**: Up to ₹350,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (required)

License/Certification:

- IATA certification (required)

Shift availability:

- Overnight Shift (preferred)

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