Fraud Prevention Representative

6 days ago

Remote, India Quantumsoft Technologies Private Limited Full time

**Job Summary**:
We are seeking a detail-oriented and analytical **Fraud Prevention Representative** to join our team. This entry-level position is ideal for recent graduates or individuals with up to 2 years of experience. You will be responsible for monitoring transactions, identifying suspicious activities, and assisting in the prevention and investigation of fraudulent behavior. Your role will contribute directly to minimizing financial losses and maintaining customer trust.

**Key Responsibilities**:

- Monitor customer transactions and account activity for signs of fraud.
- Investigate suspicious activities using internal tools and external data sources.
- Communicate with customers to validate transactions and gather information.
- Work closely with internal departments to resolve issues and prevent fraud.
- Maintain accurate records of investigations and outcomes.
- Escalate complex cases to senior team members when necessary.
- Stay updated on fraud trends and prevention techniques.

**Qualifications**:

- Bachelor's degree in any discipline (preferred in finance, business, or related field).
- 0-2 years of experience in fraud detection, customer service, or similar roles.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency in MS Office; experience with fraud management systems is a plus.

**-**Ability to handle sensitive information with discretion.

**Preferred Tools & Platforms**:

- Fraud Detection Tools**:Fraud.net**, **Kount**, **Sift**, or **Riskified**:

- Data Analysis**:Excel**, **Google Sheets**, basic **SQL** (a plus)
- CRM Tools**:Salesforce**, **Zendesk**:

- Communication**:Outlook**, **Slack**, **Microsoft Teams**

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (required)

Work Location: Remote

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