Operations Executive

3 days ago

Lower Parel Mumbai Maharashtra, India The Weaver Full time

**About Us**:
To ensure clients receive exceptional service while the business's sales goals are supported.

The Manager will work directly with clients as well as overseeing a team of Client Service Representatives.

You would need to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.

**Responsibilities**:
Interact with clients and build relationships with them while ensuring their needs are being met.

Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience.

Mastermind creative ways to deliver an exceptional client experience.

Develop and oversee the implementation of client service protocols.

Resolve complex client problems or disputes in a professional manner.

Coach and support team members to help them meet departmental goals.

Keep records and documentation of client interactions for training purposes.

Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.

**Qualifications Needed**:
Minimum 2+ years prior experience in customer facing roles.

Proven experience in a leadership role is required.

Excellent communication skills and the ability to anticipate the needs of customers.

Strong negotiation skills

Strong analytical thinking skills.

Strong problem solving skills and the ability to make sound judgement calls.

Organizational and time management skills.

CRM experience is preferred.

Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.

Ability to speak a second language is an asset.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Operations: 1 year (required)
- total work: 1 year (required)

Ability to Commute:

- Lower Parel, Mumbai, Maharashtra (required)

Ability to Relocate:

- Lower Parel, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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